Rental Policies

In Store Rentals - Corte Madera Creek

In Store Rental Policies

• Reservations require a full payment and can be made by phone or in person.
• For a full refund less a $10 per item fee, rental reservations must be cancelled 3 days (7 days for kayaks) before the pick-up date for non-holiday reservations. Example: If a reservation is scheduled for pick-up on Friday, the cancellation must occur on or before Tuesday. No refunds will be issued after the cancellation period. Cancellations are not accepted during the weeks that include holidays.
• Valid personal ID/driver license and security/rental deposits are required for all rentals.
• Security/rental deposits must be placed in person with a credit card or cash. The deposit amount is approximately the retail value of the items being rented.
• Deposits with a credit card will be preauthorized for the full deposit amount. You must have enough available credit on your credit card to process the preauthorization. The preauthorization is automatically removed if the rental items are returned without incident. A preauthorization is not a charge to your credit card, but can result in one if items are lost, stolen, damaged, dirty, wet, not returned, or late. Please note that we do not accept American Express.
• Debit and Check cards, even those with Visa or Master Card symbols can not be preauthorized for use as a securuty deposit. In this case, the only option is to actually charge the debit/check card for use as a deposit. The amount charged will be refunded when the rental items are returned without incident. Since we are charged a fee by credit card companies for this transaction, the transaction amount will be subject to a 2% fee. Sorry, no exceptions. This policy applies only to debit and check cards, not credit cards.
• Items that are lost, stolen, or not returned will be charged at full retail.
• A minimum charge of $15 will be applied to each item returned damaged, dirty, or wet.
• Late returns will be charged the "Per Day Late Fee" as noted on the price list.
• No refunds will be given for early and unused returns.
• Rentals can be picked up and returned anytime during store hours.
• During holiday time periods, advanced reservations are not accepted for the 1 day rate.
• San Jose store only: During Winter, the 1 day rate is not available for Friday pick-ups.
• All participants must read and sign a liability release waiver and acknowledgement of risk form releasing Outback Adventures and all of their officers, agents, and employees from liability. Participants under the age of 18 must have a parent or guardian sign on their behalf.

Specific Details:

• Kayak Rentals - Recreational kayaks are issued for all rentals unless you have taken a class that covered capsizing and re-entries or can specifically demonstrate your experience and knowledge in performing a solo re-entry.
• Mountaineering Rentals - If you are renting crampons for your personal boots, you must bring the boots in for us to test their compatibility. Your boots must be very stiff throughout their length to rent standard rigid step-in crampons. If they are not compatible with the rigid step in crampons, you may rent flexible crampons as long as your boots are reasonably supportive and compatible.
• Boot Rentals - It is highly recommended that you come in prior to your pick-up day to get sized for all footwear.
• Alpine Ski Rentals - Customers who need our ski boots fitted to their personal skis must have the ski bindings adjusted and torque tested.
• Randonee Ski Rentals - Randonee binding release systems are not regulated by the alpine binding industry therefore we will set the boot to the bindings, but we will not set the release of the binding.
• Consumables - Items such as batteries, fuel, and lantern mantles must be purchased separately.

In Store Rentals - Corte Madera Creek

• Kayak and paddleboard reservations can be made for rentals 2 hours and longer. Rentals less than 2 hours are on a first come, first serve basis unless a group reservation is made.
• For a full refund, reservations must be cancelled 1 week before the pick-up date for non-holiday reservations. Example: Reservation for Friday, cancellation on or before the previous week's Thursday. No refunds will be issued after the cancellation period. Cancellations are not accepted during the weeks that include holidays.
• Proper photo ID and Credit Card will be used as a security deposit for all rentals.
• A Personal Floatation Device (PFD "lifejacket") must be worn and properly fitted at all times. No exceptions.
• Children under 15 years old must be accompanied by an adult.
• No alcoholic beverages may be consumed before or while paddling a kayak or paddleboard.
• Swimming, horseplay and intentional capsizes are prohibited.
• Please keep the Corte Madera Creek clean by packing out your trash and other's trash as well.
• Only exit your kayak or paddleboard on public docks and on designated areas indicated on the issued map.
• Keep your distance from all wildlife and avoid disrupting their behavior.
• Be courteous to other boaters, users of the creek, and residents.
• Watch out for boat traffic.
• Recreational kayaks are issued for all rentals unless you have taken a class that covered capsizing and re-entries or can specifically demonstrate your experience and knowledge in performing a solo re-entry.
• All recreational kayak rentals and paddleboards must stay inland and West of Outback Adventures' store.
• The minimum rental time is one hour and is additional charged a half hour rate thereafter.
• Your time will start at the put-in and end at the take-out.
• If you are interested in paddling a particular kayak or paddleboard please contact us for availability.
• All paddleboarders must wear sport sandles or booties due to the possibility of a fall in shallow water.
• All participants must read and sign a liability release waiver and acknowledgement of risk form releasing Outback Adventures and all of their officers, agents, and employees from liability. Participants under the age of 18 must have a parent or guardian sign on their behalf.

In Store Rentals - Corte Madera Creek